As we stand on the brink of a new era dominated by Artificial Intelligence (AI), industry leaders are offering a glimpse into how they expect AI to reshape their operations and products by 2025. From automation and customer service to sustainability and workforce efficiency, these solution provider executives foresee AI as the engine that will drive innovation and redefine industries.
Lori Williams, CEO of Caylent, based in Irvine, California, believes AI will fundamentally change business operations, particularly in optimizing workflows and improving customer impact. "AI will transform how we operate across all business units," Williams said. "Leveraging AI to optimize workflows and enhance customer impact will not only improve internal efficiency but also strengthen our position as the go-to partner for AI-powered engagements on AWS."
Williams highlighted how Caylent is integrating agentic AI through its applied intelligence model to automate manual processes, improve decision-making, and accelerate project timelines. "By leveraging AI agents and test-driven automation at various stages of our service delivery, we anticipate significant improvements in efficiency and the ability to deliver faster, more impactful results for our clients," she said.
On the other hand, Kelly Ireland, founder and CEO of CB Technologies in Orange, California, anticipates a more measured role for AI in her company’s operations. While AI is becoming a part of broader solutions, Ireland stressed that the focus remains on Internet of Things (IoT) use cases. "AI is definitely starting to be part of the solutions, but proving out the base IoT use cases are paramount to success first," she said. "AI will be an additive to developing additional use cases for the IoT wearables, sensors, etc. It will also come into play in computer vision/video analytics, which is something that we are focused on in 2025."
As companies across the globe accelerate their adoption of AI, solution providers are looking forward to a future where AI not only enhances productivity but also drives sustainable and responsible innovation. As companies continue to invest heavily in AI, the next phase of AI innovation is already underway, and it promises to shape the way IT services are delivered.
Joyce Mullen, CEO of Insight Enterprises in Chandler, Arizona, emphasizes the integration of AI into every process, technology implementation, and service engagement. "This is all about delivering tangible results to clients fast and earning the right to do more," Mullen said. "There’s no better example today of managing the nuances of modern technology than AI, and we are very optimistic about the impact it will have on our business."
Bob Cagnazzi, CEO of Presidio in New York, sees AI as a game-changer across the board, transforming everything from how infrastructure resources are managed to software development and data analysis. "We expect AI to help us deliver more predictive, proactive solutions, minimizing downtime, optimizing performance, and providing deeper business insight," Cagnazzi said. "Additionally, AI-enabled automation will streamline workflows, improving cost efficiency and accelerating innovation cycles."
Key Takeaways:
- AI is set to transform business operations by optimizing workflows and enhancing customer impact.
- The integration of AI with IoT is crucial for developing new use cases and enhancing existing solutions.
- AI will be embedded in every process, driving tangible results and innovation.
- Predictive and proactive AI solutions will minimize downtime and optimize performance.
- AI-enabled automation will streamline workflows and improve cost efficiency.
In conclusion, as we approach 2025, AI is poised to revolutionize industries by enhancing efficiency, driving innovation, and fostering sustainable growth. Solution providers are at the forefront of this transformation, leveraging AI to deliver impactful results and redefine the future of technology services.