Generative AI is rapidly reshaping the American workplace, and if you ask workers how they feel about it, you’ll get a mix of hope and hesitation. The latest PYMNTS Intelligence report, based on a survey of nearly 3,000 US consumers, reveals a nuanced picture: while many see the promise of greater productivity, more than half worry about the broader impact on jobs.
A Tale of Two Perspectives: Systemic Risk vs. Personal Security
The report highlights a fascinating split. On one hand, 54% of respondents believe generative AI poses a significant risk of widespread job displacement. On the other, only 38% are personally worried that their own jobs could be eliminated by AI. This suggests that while the headlines about AI-driven disruption are making people nervous, many still feel secure in their individual roles—at least for now.
Familiarity Breeds Both Confidence and Concern
Interestingly, the more workers use generative AI, the more complex their feelings become. Those who interact with AI tools at least weekly are more likely to see the upside: 82% say it boosts their productivity. But this same group is also more attuned to the risks, with half fearing for their own job security and 74% believing that AI could replace parts of their work. This duality is especially pronounced in the technology sector and among millennials, who tend to be both early adopters and more aware of automation’s potential.
Industry and Generational Differences
Not all workers view AI through the same lens. Technology professionals and younger generations (like millennials and Gen Z) are more likely to anticipate changes—both positive and negative—than their peers in healthcare, education, or among older generations. This may reflect greater exposure to AI tools or a deeper understanding of how automation can reshape job roles.
Actionable Tips for Navigating the AI-Driven Workplace
- Stay Informed: Keep up with AI trends in your industry. Understanding what’s coming can help you prepare for changes before they arrive.
- Upskill Continuously: Invest in learning new skills, especially those that complement AI rather than compete with it. Think creativity, critical thinking, and emotional intelligence.
- Embrace AI as a Tool: Rather than fearing automation, look for ways to use AI to enhance your productivity and value at work.
- Network and Share Experiences: Connect with peers to discuss how AI is affecting your field. Shared knowledge can help everyone adapt more effectively.
Summary: Key Takeaways
- Over half of US workers see generative AI as a risk to jobs, but fewer fear for their own positions.
- Familiarity with AI increases both appreciation for its benefits and awareness of its risks.
- Technology workers and millennials are especially attuned to AI’s impact.
- Staying informed, upskilling, and embracing AI can help workers thrive in a changing landscape.
- Open conversations and continuous learning are essential for navigating the future of work.